Q: How late can our reception extend?
A: Until 12:00 Midnight.
Q: Do we need an appointment for a site visit?
A: Appointments are not mandatory but are strongly recommended, as the Catering Department’s hours are varied.
Q: Can we get a food sampling?
A: Because the hotel special-orders food based on the menu for each event, we do not typically stock the majority of the menu items. Thus, food samplings are not available.
Q: Does the hotel decorate the banquet room for the wedding reception?
A: The client is solely responsible for decorating the banquet room, minus the standard items that comes with the banquet room (see below question).
Q: What time can we get into the banquet room to set up/decorate for our wedding?
A: Should you desire to set your room up the previous evening (pending availability) a $100 24-hour hold fee applies. Else, the room will be made available to you no later than 2 hours prior to your wedding start time.
Q: Does the hotel offer space for outside receptions?
A: Yes, either beachside or poolside
Q: Do you offer a changing room for the bridal party?
A: Due to our occupancy levels in our mid and peak seasons we are unable to offer a complimentary (changing) room during these times. However, with a minimum of 10 consumed sleeping rooms, we are delighted to offer a complimentary changing room (when requested at time of group booking) during our off-season months (Nov, Dec, Jan & Feb.).
Q: Are group discounts available if all our guests stay at the hotel?
A: Group discounting generally starts at 20 sleeping rooms or more, however we do offer some discounting for groups of 10 or more. We initially block up to 10-15 (pending availability) sleeping rooms for most weddings. You will need to contact the Group Sales Dept. (800-874-8104 ext. 2 or locally at 850-796-3815) to block off the sleeping rooms. Once the booking agreement is received back signed it will take up to 24 hours to enter it into the system and then your guests can start calling in and making reservations. There is no pre-payment or credit card guarantee due from you for your sleeping room block, as we obtain the guests’ credit card numbers at time of booking so there is no liability to you. Please ensure callers advise the reservationist that they are with your group so that they will get the applicable rate. Should all of the rooms be picked-up in the original block, we will add to the block prior to the contracted cutoff date and based on availability. Group rates on shoulder dates (pre/post contracted dates) are available based on availability.
Q: How long before we have to give you our final count?
A: 3 business days prior to the event date. This final count (guarantee) is the number you will be charged unless you exceed your guarantee number.
Q: Will our beach ceremony be private?
A: Please note that the hotel cannot close the beach, thus there may be others present on the beach during your wedding. We will position your set-up to the side of the normal traffic flow to/from our beach. We cannot rope off any area due to emergency related ordinances.
Q: Can we use real rose petals on the beach during our ceremony?
A: Yes, but they must be picked up or an add’l. clean-up fee will be charged to your bill.
Q: If we are having our ceremony on your beach, will an alternate location be reserved in case of inclement weather?
A: If you are having a beach ceremony only (i.e. no reception afterward), then the hotel does NOT provide a backup location for your wedding ceremony. However, if you have a pre-booked reception with us following your beach ceremony, then you will be able to utilize your reception room for your wedding.
Q: Where do we park for our wedding?
A: Hotel parking is complimentary and, during the majority of the year, is abundant around the perimeters of the hotel.
Q: What is the earliest we can check-in to our guest room?
A: Check-in time starts at 4:00 p.m. and is strictly enforced when the hotel is at high occupancy levels. In situations where the hotel is operating at a lower occupancy, an early check-in (no earlier than11:00 a.m.) may be available. Please make a request for an early check-in when making your reservation, but note that requests are NOT guaranteed.
Q: What is your wedding deposit(s) and payment policy?
A: In order to secure the banquet space for your wedding a $1000 non-refundable deposit is due within 7 business days of booking the space. You may pay by credit card, money order, cashier’s check or cash. If a credit card is used, the balance will be charged to the card the week prior to the function date. Should you be paying cash for your balance, the balance must be paid in full five (5) business days prior to the event day. Please note that personal/business checks are NOT accepted.
Q: Can we give our wedding attendees a welcome bag upon arrival?
A: Yes, but please note that we have a mandatory in-room gift bag/basket delivery policy, hence we do not distribute them from the front desk. There is a fee associated with this service: 1-10 bag/baskets: $1.00 per bag, 11-20 bags/baskets: $2.50 per bag, 21-50 bags/baskets: $3.50 per bag, 51+ bags/baskets: $4.50 per bag
Q: Can we bring in our own caterer to cater our wedding?
A: No. The hotel has it’s own in-house catering/banquet department and outside catering is NOT permitted, with the exception of wedding/groom’s cake(s).
Q: Does the hotel provide the wedding cake, the DJ, the photographer or a wedding coordinator?
A: The hotel is not responsible for these items/details. The hotel will secure and facilitate your event but these details are the sole responsibility of the client. The hotel will have a member of management or a supervisor on staff during your wedding.
Q: Can we have a live band in your banquet room?
A: Yes. (Note that all music must end at 12 Midnight). We do need to know, in advance, the number of pieces/members in the band to ensure enough space is allotted and that electrical requirements are sufficient.
Q: What’s included in the per person price(s)?
A:
